Privacy policy

Wølpakka Privacy Policy

Wølpakka Finland Oy is committed to protecting the privacy of all individuals who use our website and online services.

Data Controller

Wølpakka Finland Oy
Business ID: 3128337-3
Contact: contact@wolpakka.com

Purpose and Legal Basis for Processing

We collect and process personal data:

  • To fulfil and deliver webshop orders

  • To manage customer relationships

  • For customer communications and marketing

The legal basis for data processing is contractual necessity (e.g., order delivery) and legitimate interest (e.g., marketing).

Providing certain personal information (name, address, phone number) is required to complete and deliver an order.

Who Processes the Data?

Personal data is processed by:

  • Wølpakka Finland Oy’s team

  • Selected third-party service providers (e.g., website developers, payment processors), under contract with Wølpakka

Third-Party Services Involved

In addition to our webshop system, your data may be used in the following services to enhance user experience:

  • Email marketing platform for newsletters and product updates

  • Customer support software to manage messages

  • Review collection tool

  • Logistics and delivery partners

Information We Store

We store information provided by the user, including:

  • Name

  • Address, email, and phone number

  • Order and return history

  • Failed transactions

  • Payment-related data

  • Comments or reviews submitted via the website

  • Newsletter sign-up and preferences

  • Poll and survey answers (e.g., color voting)

  • Cookies

Cookies and Tracking

Cookies are used to ensure the functionality of the online store (e.g., user account, shopping cart). Without cookies, some parts of our site may not work properly.

We use cookies to collect:

  • IP address, browser, and time zone

  • Visited pages and timestamps

  • Actions in the webshop (e.g., cart additions, purchases)

  • Device information

This data may be shared with advertising platforms like Google and Facebook to show you relevant ads based on your interactions on our site (e.g., products you viewed or added to cart).
We also use this data to send relevant order updates via email or SMS.
Note: This does not increase the number of ads shown to you, only their relevance.

Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Restrict or object to processing (e.g., opt out of marketing)

  • Withdraw your consent at any time

  • Request deletion of your data (where legally possible)

  • File a complaint with the relevant supervisory authority

To make any of these requests, please contact: contact@wolpakka.com
Note: We may need to verify your identity before processing your request.

Data Retention

We retain order data indefinitely unless we are legally required to delete it.